Terry Osborne joined our staff  at Sumner Village in early 2020 and hit the ground running. After several years as a national maintenance manager, Terry put his experience to work implementing a work order tracking system in BuildingLink that is responsive to homeowner requests and then reported on those requests at the meetings of the associations. Terry also inherited a maintenance team of six employees and boosted morale while working through the challenging protocols required during the Coronavirus pandemic.

Terry presided over a major grounds’ maintenance renovation, began overseeing the security staff, and oversaw and coordinated major projects including a community wide terrace rehabilitation project. He has taken initiative to keep residents informed through timely communication and updated his Boards of Directors on upcoming plans and issues that will be challenging to work through.

“Terry’s service at Sumner Village cannot be overstated,” says Phil Dunn, Senior Portfolio Manager in the DC office. “His oversight and positivity have served that community better than we could have imagined. My job and the general manager’s job have changed under his leadership.”

Alberto Ramirez de Arellano, Regional Vice President for DC noted that, “Sumner Village is a large property, governed by several Boards. Over the years, and with many changes of board members, Terry has received compliments on his work and is highly respected.”

In October of this year, the President’s Council of the communities jointly commended all of the work he has done in a letter to us. Specifically stating that Terry “renders invaluable service to our property and owners.”

We could not agree more and are proud to recognize Terry in November’s Employee Spotlight!